The new year should be about adding value for your customers. So how do you set up a program to wow your customers?
1. Recognise that your customers have a lifetime value
2. Keep adding value by listening to what your customers want and improving what you do for them
3. Stay in touch with your customers regularly, not just when you want to sell them something
4. Be as responsive as you can to customer requests
5. . Continually update your knowledge and adopt new techniques and technologies to keep yourself ahead of the game
– source smallbusiness.co.uk
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